IT Service Desk Engineer


  • Provides phone and service desk support to local and off-site users.
  • Analyze incidents and determine level of support required. Apply diagnostic techniques to identify problems, investigate causes, and recommend solutions.
  • Resolve incidents on first contact when possible using the supported remote desktop control application as appropriate.
  • Maintain a database utilizing the service desk software of all telephone calls and messages received requesting customer assistance.
  • Provide feedback to issues for the team s knowledge database.
  • Self-manage queue of incident tickets based on established priorities to include: ticket tracking, asset tracking and management, patch management, and knowledge database management.
  • Ensure that tickets are closed in a timely manner.
  • Any other duties as assigned by the IT Service Desk Manager


  • A minimum of Associate s Degree in applied technology area such as Information Systems or Computer Science.
  • Minimum 5 years of experience working with personal computers in a technical/desktop support capacity
  • Understanding of the MS Office Suite and networking protocols (TCP/IP, DHCP, DNS,VPN, Wireless)
  • Experience troubleshooting and maintaining standard office applications, mapping and troubleshooting of printers, and other basic office automation issues.
  • Experience in working with a major ticketing system like ServiceNow, TrackIT, Remedy, Heat, etc.


  • CompTIA Security+
  • Microsoft Certified Professional (MCP) in Windows XP or higher
  • Microsoft Certified Solutions Expert (MCSE)
  • Microsoft Certified Desktop Support Technician (MCDST)
  • Help Desk Institute Desktop Support Technician (HDIDST)
  • CompTIA A+
  • CompTIA Network

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.

More Jobs

HTM Field Service Engineer II - General Radiol...
Dallas, TX Baylor Scott & White Health
HTM Field Service Engineer I - General Radiolg...
Dallas, TX Baylor Scott & White Health
HTM Advanced Imaging Field Service Engineer I...
Dallas, TX Baylor Scott & White Health
Corpus Christi, TX Compass Group, North America
Field Service Engineer II - Ultrasound
Dallas, TX Baylor Scott & White Health
Front Desk Customer Service Rep
Grand Prairie, TX Planet Fitness